Plumber in Neath Hill
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Most plumbing pages are written for people who own their home. This one is for tenants, because a good share of the housing here is rented and the rules are genuinely different when you are.
The short version: if the heating or hot water fails in a rented property, it is almost certainly not your bill.
Based in Two Mile Ash, around fifteen minutes away. Gas Safe registered, registration number 981362.
- Gas Safe registered 981362
- Around fifteen minutes from Two Mile Ash
- If the heating fails in a rented home, it is almost certainly not your bill
- Booked work Monday to Saturday, 8am to 8pm
Last updated
What your landlord is responsible for
Section 11 of the Landlord and Tenant Act 1985 places repairing obligations on landlords that cannot be contracted out of, whatever the tenancy agreement says. In plumbing terms that covers:
- The installations for supplying water and gas
- The installations for sanitation, meaning basins, sinks, baths and toilets
- The installations for space heating and heating water
So the boiler, the radiators, the pipework, the hot water system and the bathroom fittings are the landlord’s to repair. Your own washing machine is not, though the supply and waste serving it are.
Separately, the Homes (Fitness for Human Habitation) Act 2018 requires the property to be fit to live in throughout the tenancy, and a tenant can act on that directly through the courts rather than having to go via the council.
Your landlord must also arrange the gas safety check
An annual check on every gas appliance and flue, by a Gas Safe registered engineer. You are entitled to a copy of the record within 28 days of the check, and a new tenant should receive one before moving in.
If you have never seen one, ask. It is a reasonable request and the obligation sits with the landlord, not with you.
What to do when something fails
- 1
Report it in writing.
Email or message, not a phone call. Keep a copy. This matters more than anything else on this page
- 2
Say what it is and how it affects you.
No heating in January with a young child is a different urgency from a dripping tap in June, and the record should show that
- 3
Allow a reasonable time
which depends on how serious it is
- 4
Follow up in writing
if nothing happens, and keep those too
- 5
If it is still not resolved
your local authority’s environmental health team can inspect and act
Do not arrange your own plumber and expect to be reimbursed, unless the landlord has agreed to it in writing
There are limited circumstances where a tenant can recover costs, but they are narrower than most people assume and doing it wrong leaves you out of pocket.
What you can do in an emergency
If water is escaping, you can and should stop it. Find your stopcock now, before you need it, and check it turns. Turn it clockwise to close. Then report the problem.
Call 0800 111 999 immediately, before contacting anyone else
That is free, staffed at all hours, and it is the right call regardless of who owns the property.
See our stopcock guide.
Where we come in
We work for landlords across Milton Keynes on repairs, servicing and annual gas safety certificates, and we are happy to arrange access with tenants directly. If your landlord instructs us, we will deal with you sensibly about timing rather than expecting you to take a day off.
This page is general information rather than legal advice
For a dispute, Citizens Advice or your local authority is the right place.
The housing in Neath Hill
1970s, in the north of the city, with a mix of ownership. Third generation boilers, decades of magnetite in systems that have often never been cleaned, and gravity hot water in many properties.
Hard water
Same Anglian Water supply as the rest of Milton Keynes, around 300 mg/l of calcium carbonate against a UK average of 207. In rented property nobody has much incentive to descale anything, so seized shower valves and scaled heat exchangers arrive as repair calls. See our hard water guide.
Getting to Neath Hill
Around fifteen minutes from Two Mile Ash. Fine for booked work and out of hours.
Frequently asked questions
My boiler has failed and I rent. Who pays?
The landlord. Heating and hot water installations are their repairing responsibility and it cannot be contracted out of.
Can I get my own plumber and claim it back?
Not usually, unless the landlord agrees in writing first. The circumstances where a tenant can recover costs are narrower than most people think.
I have never seen a gas safety certificate.
Ask for one. Your landlord must have the check done annually and give you the record within 28 days.
How long should a repair take?
A reasonable time, judged against how serious it is. Report in writing so the timeline is documented.
Do you cover Downs Barn and Pennyland?
Yes, along with Conniburrow, Great Linford, Bolbeck Park and Willen.
What we do in Neath Hill
Where we cover in Neath Hill
- Neath Hill
- Downs Barn
- Pennyland
- Conniburrow
- Great Linford
- Bolbeck Park
- Willen
Get in touch
Call 07514 312117 or send a WhatsApp. Gas Safe registered 981362, CIPHE member, fully insured.